Welcome Every Body - Hero 16x9

SKIMS Welcome Every Body


Problem

SKIMS has built one of fashion’s most devoted audiences and demand for its new drops and limited edition products regularly outpaces supply. Products can disappear within minutes of going live, and even customers who arrive on time risk losing out to a platform unable to withstand the traffic.SKIMS has built one of fashion’s most devoted audiences and demand for its new drops and limited edition products regularly outpaces supply. Products can disappear within minutes of going live, and even customers who arrive on time risk losing out to a platform unable to withstand the traffic.

Background

Seeking to elevate customer loyalty, SKIMS challenged us to design a cross-platform mobile experience. The ask was to create a refreshed digital design system that would not only host their new loyalty program but also deliver a superior, highly personalised customer journey.

Ambition

To give SKIMS a digital home built entirely around its customers: one that rewarded loyalty for the first time, kept every fan informed ahead of a drop and performed reliably under the heaviest demand. A digital product engineered to be exactly as inclusive as SKIMS itself.To give SKIMS a digital home built entirely around its customers: one that rewarded loyalty for the first time, kept every fan informed ahead of a drop and performed reliably under the heaviest demand. A digital product engineered to be exactly as inclusive as SKIMS itself.



IDEA Smoother. Sleeker. Faster.

AKQA created the first SKIMS app, inventing an essential new brand touchpoint. The app was designed and built from the ground up, with an enhanced user experience that removes every unnecessary step from the path to purchase. A refined, minimal interface keeps focus on the product rather than the mechanics of the app around it. The result feels less like a shopping app and more like a natural extension of the SKIMS brand itself: sleek and fast.AKQA created the first SKIMS app, inventing an essential new brand touchpoint. The app was designed and built from the ground up, with an enhanced user experience that removes every unnecessary step from the path to purchase. A refined, minimal interface keeps focus on the product rather than the mechanics of the app around it. The result feels less like a shopping app and more like a natural extension of the SKIMS brand itself: sleek and fast.

An app rebuilt for speed and inclusivity.


Role

Product and UX Strategy
01

Product and UX Strategy

Mapped the end-to-end customer journey for a fan base built around fast, high-demand drops.

App Build
02

App Build

Engineered native front and back-end architecture to handle scale, speed and constant new releases.

Loyalty and Membership
03

Loyalty and Membership

Designed a home for SKIMS’ first in-app rewards system, with tiers that unlock new perks as customers progress through them.

Scalable Design System
04

Scalable Design System

Built a component library and pattern set to keep pace with an ever-changing catalogue.

Inclusive and Accessible
05

Inclusive and Accessible

Defined use of image, contrast-compliant colour theme generation, screen reader and voice navigation and 200 per cent scale, built into the core product.

Performance Engineering
06

Performance Engineering

Engineered zero-lag architecture to hold up under peak-traffic drops.

07

CMS and Content Operations

Built the infrastructure for managing a constantly rotating range of products and drops.

Personalisation
08

Personalisation

Learn individual customer profiles to surface product imagery in sizes and skin tones that reflect the person shopping.



Result

The SKIMS app arrived exactly as intended, an instant success with both fans and the App Store, setting a new standard for what a drop-based shopping experience can feel like.

  • 10,000

    Concurrent users supported

  • <1 sec

    Surpassing industry standards, even during peak traffic

  • 4.7

    App store rating

  • 80%

    Reduction in load time


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